Refund policy

Return/Exchange Policy

• All items purchased from Arlene’s can be returned or exchanged within 21 days of purchase. After 21 days, all sales are final, and we will not be able to issue a refund or exchange. There is a 20% restocking fee for all items/transactions returned over $100.00.
• To be eligible for a return or exchange, your item must be in unused condition and include all accessories. Original packaging must also be included with your return or exchange.
• If you are returning or exchanging an item due to damage during shipping, please see instructions under REPAIR POLICY-JEWELRY section below.
• Customer is responsible for all postage/shipping charges on returned or exchanged items. All postage/shipping charges associated with your return or exchange are
nonrefundable.
• When returning an item back to us, please email us at: info@arlenesgallery.com, so we may guide you in the process.
• Please use these addresses below for returns/exchanges/repairs:

• Post Office – Arlene’s, P.O. Box 340, Tombstone, AZ 85638
• UPS/Fed Ex – Arlene’s, 415 E. Allen St., Tombstone, AZ 85638

• We do not Guarantee that we will receive your returned or exchanged item. If you are shipping an item over $75.00, we recommend sending your returns/exchanges with tracking and insurance in case of loss during shipping.
• Once we receive and inspect your return or exchange with the requested documentation, we will notify you.
• Any refunds processed will automatically be credited to your credit card or original method of payment, within a certain amount of days.
• If you have any problems after 21 days, we will work with you as best we can. We at Arlene’s are committed to our customer’s satisfaction and hope to provide you with an enjoyable online shopping experience!

Repair Policy – Jewelry

• We only repair Jewelry that was originally purchased from us at Arlene’s.
• If an item that you purchased from us was damaged during shipping, please notify us at info@arlenesgallery.com, and we will advise you of your option to return the item for a full refund, or the option to exchange the item for something else.
• If you need a repair WITHIN 90 days of the date of purchase (stone loose, missing, broken chain etc.) there is NO CHARGE.
• If you need a repair AFTER 90 days from the date of purchase, there is a minimum charge of $25.00 plus the cost of postage/shipping.
• When shipping your jewelry item back to us for repair, please include the following:
• Name, Mailing Address, Email, Phone Number, Copy of Original Receipt and a description of the repair needed.
• Please use the addresses in the RETURN/EXCHANGE POLICY above to ship your return/exchange/repair.
• We recommend sending your repairs with Tracking and Insurance in case of loss during shipping.
• Repairs can take 3 – 8 weeks to be returned, as we ship them back to the Native Artisans for repairs.