Shipping policy

Online Shipping Policy

• Items purchased from Arlene’s will be packaged with care and insured
• All orders processed through our website/online store will ship within 72 hours of Online Order Confirmation. Please refer to the shipping option chosen by you at check out for approximate dates and times for expected delivery.
• The customer is responsible for all postage/shipping costs on RETURNS/EXCHANGES of items purchased online from Arlene’s with exception of RETURNS due to DAMAGE during shipment and is non-refundable.
• Please refer to our Online Return Exchange Policy for more information.

International Shipping Disclaimer

Shipping restrictions change often, and some countries do not allow jewelry items to be mailed into their county. Or, certain countries prohibit any merchandise that includes animal pelts or feather embellishments to be mailed into their country. If we find we are unable to ship an order to the customer’s country after the order was placed, we will issue a full refund.

 

We are not responsible for any extra postage charged upon delivery to you outside of the 48 Continental United States of America. Any additional fees or charges are the sole responsibility of the Customer.

 

For more information on policies or procedures, please email us at:

info@arlenesgallery.com